1. Home
  2. Services and Solutions
  3. Digital operations

Digital Operations

<p>Deliver results at speed and scale with data-led, AI-enabled operations</p>
Speak to an expert

Lay the foundation for operational excellence – improving outcomes and sustainability

Establishing a sound data foundation and digital strategy is key for sustainable growth. The final step is executing your strategic vision within a customer-centric operating model to deliver exceptional experiences and business value.

Enter EXL. Drawing from our deep experience across functions and industries, we’ll help you embed intelligence into your operations at every touchpoint, including sharpening back-office precision, amplifying customer experiences, optimizing financial strategies, and reinforcing regulatory compliance.

As your partner, we don’t just operationalize digital technology; we make sure it seamlessly aligns with your company’s aspirations — fostering operational excellence that’s not just a goal, but a necessity in an economy where milliseconds make a difference.

Streamlining complex, interconnected operations

Like many title services providers, one EXL client suffered from an overly intricate operations framework encompassing thousands of agents and U.S. counties. This required painstaking verification processes and communication between multiple entities, typically executed in manual silos and often in person.

Discover how EXL stepped in with digital operations solutions to help the client enhance their operational resilience, diversify their revenue through data-driven insights, and shift to an innovative leadership role within the title industry.

Read the case study
Streamlining complex, interconnected operations

Like many title services providers, one EXL client suffered from an overly intricate operations framework encompassing thousands of agents and U.S. counties. This required painstaking verification processes and communication between multiple entities, typically executed in manual silos and often in person.

Discover how EXL stepped in with digital operations solutions to help the client enhance their operational resilience, diversify their revenue through data-driven insights, and shift to an innovative leadership role within the title industry.

Read the case study
Streamlining complex, interconnected operations

Like many title services providers, one EXL client suffered from an overly intricate operations framework encompassing thousands of agents and U.S. counties. This required painstaking verification processes and communication between multiple entities, typically executed in manual silos and often in person.

Discover how EXL stepped in with digital operations solutions to help the client enhance their operational resilience, diversify their revenue through data-driven insights, and shift to an innovative leadership role within the title industry.

Read the case study

EXL’s digital operations solutions

Optimize your business with AI and data-driven digital solutions

Business Operations

Business Operations

<p>Break down silos and embed real-time intelligence into digital operations as you reimagine and optimize workflows</p>
Explore more
Customer operations

Customer operations

<p>Quickly adapt to changing customer needs — and exceed expectations for fast, relevant interactions — by harnessing the power of data, AI, and cloud technologies.</p>
Explore more
Finance and accounting

Finance and accounting

<p>Enhance growth and profitability by transforming your financial operations, from re-architecting workflows to deploying data-driven, digital technologies.</p>
Explore more
Risk and compliance

Risk and compliance

<p>Harness the power of data and AI to optimize your core processes with a focus on resilience, growth, risk mitigation, and global compliance</p>
Explore more

The EXL difference

Transform and improve enterprise performance with digital business operations

Enhance efficiency
with streamlined workflows and automated processes — reducing manual, redundant efforts on lower-priority tasks.
Improve decision-making
with access to real-time data and advanced analytics that promote faster responses to market trends and optimized strategies.
Scale resources with speed and agility
facilitating rapid adaptation to changing demands and market fluctuations.
Enable extraordinary customer experiences
through personalized services, quicker response times, and seamless journeys that boost satisfaction and loyalty.

Awards and recognition

Spotlight on achievements in excellence

Gartner
Leader in Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing 2023
Leader in ISG Provider Lens Healthcare Digital services 2023
Leader in ISG Provider Lens Healthcare Digital services 2023
Leader and Star Performer in Everest Group Life and Annuities Insurance BPS and TPA PEAK Matrix 2023
Leader and Star Performer in Everest Group Life and Annuities Insurance BPS and TPA PEAK Matrix 2023
Leader in Everest Group Healthcare Payer Operations PEAK Matrix 2023
Leader in Everest Group Healthcare Payer Operations PEAK Matrix 2023
Leader and Star Performer in Everest Group Property and Casualty Insurance BPS PEAK Matrix® 2022
Leader and Star Performer in Everest Group Property and Casualty Insurance BPS PEAK Matrix® 2022
Leader in ISG Provider Lens™ Insurance Digital Services 2022
Leader in ISG Provider Lens™ Insurance Digital Services 2022
Leader in ISG Provider Lens Healthcare Digital services 2023
Leader in ISG Provider Lens Healthcare Digital services 2023

Insights

Explore the latest perspectives

card-img

EXL leads the pack in digital platforms

View Reports & research
card-img

Why the digital economy needs a new playbook

View Reports & research
card-img

Data-driven finance: An HFS & EXL study

View Reports & research
View all insights