A multi-line P&C insurer struggled with increasing its gross written premium and topline growth due to ineffective underwriting processes. By partnering with EXL, the company hoped to double the amount of quotes each underwriter produced per day, as well as strengthen its underwriting guidelines.
Digital Intelligence Solution
EXL combined its EXLerator™ and BluePRINT™ methodology to transform underwriter processes, instituting an end-to-end enterprise content management underwriting workflow. Data spread across multiple systems was consolidated, and information extraction and population processes were automated. Best practices were instituted that decoupled non-core underwriting activities from analysts and reduced the amount of required follow-ups.
- 60% increase in underwriting capacity
- 70 underwriting processes automated
- £80mm revenue growth over next five years