Showing 351-360 of 571 results for "Customer Experience"
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Meeting the challenge of software quality
A test-driven development approach with continuous quality assurance embedded in an agile environment helps businesses meet the fast-paced demands of customers and remain competitive through...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Quote and proposal transformation
EXL’s client, a large US-based group and voluntary benefits (VB) carrier, detected inefficiencies in its quote and proposal process and requested an “outside-in” process assessment to determ...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Central nurse triage program improves patient experience
Working with organizational leadership, EXL Health sought to overcome several existing challenges, including setting up a complex telecomm system, all within a work-from-home environment and...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">February 29, 2024</span>
Innovate, accelerate, thrive with EXL Digital’s cloud receiving center
Clients can optimize the full potential of digital to create a resilient, agile and transformed operating model with EXL Digital’s cloud native solutions.
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL Health digital
Healthcare organizations continue to accelerate their digital transformation to improve how care is delivered, managed and paid. Digital technologies are emerging as the insights hub that co...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Consumer Duty: A catalyst for transforming insurance operations
FCA’s Consumer Duty, reflects the culmination of years of evolution in regulatory thinking and is aimed at setting a benchmark not just on customer focus but also on the digital transformati...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
Qualified staffing for the premium audit process
The “Big Quit.” The “Great Reshuffle.” Call it what you will, but when the pandemic motivated droves of employees to leave their jobs for stay-at-home paychecks, basic business processes, su...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
Increase speed to value
Today, nearly every customer interaction has shifted to digital channels. Organizations across industries are striving to reimagine end-to-end digital business models that consistently deliv...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Fraud management framework: Payment cards
The introduction of EMV chip cards in 2015 led to expectations that fraud losses would fall. However, fraudsters proved they were ahead of the curve. US banks experienced more than $8.5 bill...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
The digital arms race
Community banks and credit unions play a critical role in the geographies they serve. But customers and members - the same ones you once considered a captive audience - are on the move. Toda...