Featured Insights
AI in retail: From adoption to lasting advantage
Sephora
If I look down the road 5 to 10 years, I have no idea where technology and all the business stuff is going to land. But I do have a high degree of confidence that EXL as a partner will help us figure that out and help us get there.
Stanley Black & Decker
I think that gen AI will be a powerful tool, but not an end goal. We can have much better customer support agents powered by AI sooner than AI replacing them.
"Data privacy and security is the top barrier to AI success"
"Inventory management for retail, including inaccurate demand forecasting"
"Declining consumer spending driven by macroeconomic barriers"
Challenges we've heard across the retail and CPG value chain
"Ever evolving customer preferences and demand"
"Rapid advancements in technology"
"Supply chain disruption and margin pressure"
Retail & CPG solutions that deliver results
Customer experience
Sharpen your competitive edge with agentic AI and real time analytics
Supply chain optimization
Build resilient supply chains with AI-powered intelligence
Marketing services
Drive growth with end-to-end marketing solutions
AI services
Sharpen your competitive edge with AI and real-time analytics
Data for AI
Transform fragmented data into a trusted, scalable asset
Finance and accounting
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Frequently asked questions
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Every retailer and consumer products company has different priorities, so there's no one-size-fits-all approach. EXL works across the retail value chain, helping businesses improve customer experience, demand forecasting, merchandising, inventory, and supply chain performance. Our retail technology solutions combine AI, analytics and automation to solve practical business challenges while supporting long-term retail digital transformation.
Improving customer experience in retail industry starts with understanding how customers shop, what they value and where they encounter friction. EXL brings together customer, operational and transactional data and applies AI in retail to uncover actionable insights. That helps retailers personalize experiences, strengthen customer loyalty and make faster, more informed decisions across every customer touchpoint.
Demand forecasting is more than predicting sales. It's about making smarter decisions across the business. EXL combines AI, historical business data and market signals to improve forecasting accuracy and strengthen inventory management for retail. Better forecasts help reduce stockouts, minimize excess inventory and support more confident planning as customer demand changes.
Yes. Today's retail supply chains need to be flexible, connected and resilient. EXL uses analytics and retail automation to improve planning, inventory visibility and logistics across the supply chain. With better visibility into operations, retailers can reduce disruptions, improve fulfillment and respond more quickly to changing customer and market demands.
Retailers generate more data than ever, but turning that data into better decisions is often the biggest challenge. EXL's artificial intelligence retail solutions help connect data across the business to support customer analytics, merchandising, forecasting, supply chain analytics and business intelligence. The result is faster insights that help retailers act with greater confidence.
Every retailer defines success differently, but most are looking to grow revenue, improve margins and build stronger customer relationships. EXL's retail and CPG solutions combine industry expertise with AI and analytics to improve forecasting, streamline operations and strengthen customer engagement. That helps businesses become more agile, efficient and better prepared for future growth.
Many retailers have started exploring AI but struggle to scale it across the business. EXL helps organizations identify practical opportunities for AI in retail, build a strong data foundation and focus on use cases that deliver measurable value. Whether the priority is forecasting, customer engagement or retail automation, we help businesses turn AI investments into lasting business outcomes.
Still have questions?
Discover how EXL applied artificial intelligence in retail and consumer products
Talk to an Expert
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