Banking and financial services - finance and accounting
Designing data-powered, efficient finance solutions
Through the use of proprietary, leading technology and point solutions, we deliver full-scale data-driven F&A insights while also staying focused on risk and compliance.
What we do
We partner with finance executives in banking & financial institutions to make transformation real. Our solutions include:
Regulatory compliance
Sarbanes-Oxley (SOX 404)
Solvency II/Basel II
Regulatory compliance
ISO advisory
Risk management
Enterprise risk management
Internal audit
Risk/fraud analytics
Business continuity advisory
Risk reporting and monitoring
Specialized solutions
Continuous monitoring
ACL/SAS enablement
Spend and credit analytics
IFRS implementation support
White paper
The new contact centre economics: Balancing people and A...
White paper
The new contact centre economics: Balancing people and AI
<p>The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.<sup>1</sup> Contact centres also face pressure from changing customer...
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White paper
<p>The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.<sup>1</sup> Contact centres also face pressure from changing customer...
White paper
Buy now, pay later (BNPL) regulations: Curtailing growth...
White paper
Buy now, pay later (BNPL) regulations: Curtailing growth or leveling the playing field?
BNPL has grown rapidly as a lending product for consumers over the last few years. The idea of paying for purchases over time through a few interest-free payments is highly appealing to customers. BNPL firms have rapidly grown revenues as product adoption has increased. Most of this growth is led by fintechs while banks have been trying to play catch-up.
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White paper
BNPL has grown rapidly as a lending product for consumers over the last few years. The idea of paying for purchases over time through a few interest-free payments is highly appealing to customers. BNPL firms have rapidly grown revenues as product adoption has increased. Most of this growth is led by fintechs while banks have been trying to play catch-up.
Case study
EXL drives 20% OPEX reduction for a leading title servic...
Case study
EXL drives 20% OPEX reduction for a leading title services provider
<p>EXL’s client, a title services provider, needed to streamline its operations. Their processes involved many complex, interconnected, moving parts. For instance, it encompasses searching for titles and constant liaising with different agents throughout the process. In the United States alone, there are over 3,000 counties, which all keep their own property records.</p>
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Case study
<p>EXL’s client, a title services provider, needed to streamline its operations. Their processes involved many complex, interconnected, moving parts. For instance, it encompasses searching for titles and constant liaising with different agents throughout the process. In the United States alone, there are over 3,000 counties, which all keep their own property records.</p>
White paper
Creating digital and data-led interactions
White paper
Creating digital and data-led interactions
<p>Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.</p>
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White paper
<p>Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.</p>
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