Utilities insights

EXL EXELIA.AI™ and MIA Solutions transform customer experience

Reports & research
EXL EXELIA.AI™ and MIA Solutions transform customer experience

EXL named a Leader in the ISG Provider Lens™ for Power and Utilities…

Reports & research
EXL named a Leader in the ISG Provider Lens™ for Power and Utilities – Services and Solutions Report 2022

Net zero

White paper
Net zero

OFGEM shines light on UK energy sector shortcomings

OFGEM shines light on UK energy sector shortcomings

How can UK energy suppliers ride out crisis in 2021?

White paper
How can UK energy suppliers ride out crisis in 2021?

Utilities in the age of electric vehicles

White paper
Utilities in the age of electric vehicles

Customer centric omni-channel marketing for utilities

White paper
Customer centric omni-channel marketing for utilities

Back office 2.0 for utilities

White paper
Back Office is the new front office

Data helps utilities company improve customer experience and retention

Case study
Data helps utilities company improve customer experience and retention

How utilities providers can manage increasing customer debt amid…

White paper
How utilities providers can manage increasing customer debt amid price rise

Digital transformation for an energy provider

Case study
End-to-end digital transformation

EXL’s MIA improves customer experience for a large UK energy provider

Case study
EXL’s MIA improves customer experience for a large UK energy provider