What we do

Over the last 19 years, we have worked closely with banks, non-bank lenders, large credit unions and title settlement companies to refine our outsourcing capabilities for optimized value creation, based on the following framework:

Strategic Partnership
Lean on EXL’s mortgage industry experience, analytics strength and digital capabilities to build an operational outsourcing strategy that promotes sustained, tangible value.

Breadth of Services
Rely on proven outsourcing services and solutions to cover your entire mortgage operations life cycle, from origination and servicing to default management and title settlement.

Innovation Culture
Tap into our game-changing, proprietary tools and partner solutions to improve borrower communication, loan closing efficiency, customer acquisition, fraud reduction, pricing optimization, staff capacity planning and more.

Professional Staff
Leverage our highly skilled and knowledgeable BPO staff, global delivery model and transaction-based pricing to create flexible cost structure and operating scale.

Technology-Enabled Services

Operations Management for Mortgage Services

To help you manage demand in times of peak activity, EXL’s specialized Operations Management capabilities for mortgage services represent an intelligent option for keeping production quality high and operating costs low – without expanding long-term overhead.

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Operations Management for Title Settlement Services

Count on our scalable resources to flex with your workflow and enable growth through a highly automated, digitized service that supports sustainable business operations in title settlement.

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Art of the Possible: Digital and Analytics

The need to engage with customers digitally has never been more pronounced. EXL’s digital and data analytics solutions, leveraging AI, robotic process automation, machine learning and natural language processing to name a few, are tailored to help mortgage companies add value across the entire customer journey.

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Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.

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