Transform customer experiences with a connected digital solution
Customers demand digital tools that enable them to solve any issue, anytime. Their need for instant gratification requires connected solutions — and organizations tumble down the priority list when they treat digital as an afterthought.
Without infusing digital into their operations, organizations experience:
- Broken customer journeys
- Data silos
- Insufficient customer feedback loop
- Disconnected outcomes
Maximize your competitive advantage by providing best-in-class customer experiences using EXL CONNECx. Our AI-powered, analytics-driven solution connects data across business silos, giving you a single bird’s-eye view of your customer journey.
We’ll listen and partner with you to tailor a solution that meets your unique needs and empowers your employees to do what they do best — serve your customers. Together we will unlock insights you can use to improve customer loyalty, increase efficiency, and reduce your costs.
EXL CONNECx = Empowered employees and better customer experience
Prepare for the digitally connected future with EXL CONNECx
How is EXL CONNECx different
- Resilient solution responds to change with agility and speed
- Tailored, flexible approach fits your transformation journey
- Trusted and long-term partner committed to your success
- Skilled at integrating deep domain expertise, digital, and insights
Client testimonials
Featured insights
White paper
Transforming back-office performance in travel & logisti...
White paper
Transforming back-office performance in travel & logistics: The 4-step plan
In today’s highly competitive business landscape, customer-centricity is a fundamental driver of organisational success. Especially in travel and logistics, where service differentiation is paramount and the relationship between front and back office is vital to delivering world class customer service. Back and front office directly impact each other with the former delivering critical business functions to support the customer-facing front office teams. E...
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White paper
In today’s highly competitive business landscape, customer-centricity is a fundamental driver of organisational success. Especially in travel and logistics, where service differentiation is paramount and the relationship between front and back office is vital to delivering world class customer service. Back and front office directly impact each other with the former delivering critical business functions to support the customer-facing front office teams. E...
White paper
Balancing AI and human agents: A strategic approach
White paper
Balancing AI and human agents: A strategic approach
Discover the key challenges contact centers face in balancing AI and human agents, and learn effective solutions.
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White paper
Discover the key challenges contact centers face in balancing AI and human agents, and learn effective solutions.
White paper
The new CX challenge: Creating digital & data-led intera...
White paper
The new CX challenge: Creating digital & data-led interactions
In today's experience economy, delivering exceptional CX through personalized, technology-driven interactions is essential for businesses to thrive.
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White paper
In today's experience economy, delivering exceptional CX through personalized, technology-driven interactions is essential for businesses to thrive.
White paper
Connected customer experience for a digital future
White paper
Connected customer experience for a digital future
Crises tend to accelerate macro trends, especially for contact centers. The implementation of remote working, digital self-service, messenger bots, machine learning, and AI have all been accelerated due to COVID-19.
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White paper
Crises tend to accelerate macro trends, especially for contact centers. The implementation of remote working, digital self-service, messenger bots, machine learning, and AI have all been accelerated due to COVID-19.
Solution sheet
EXL’s CX transformation digital solution suite solution ...
Solution sheet
EXL’s CX transformation digital solution suite solution sheet
The retail industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
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Solution sheet
The retail industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
Infographic
EXL introduces Exelia.AI™ for retailers
Infographic
EXL introduces Exelia.AI™ for retailers
Most major retailers say the pandemic’s impact will be permanent. 90% of retailers believe online transactions will continue at their current levels, or increase over the next few years1 . Today, every retailer is investing in strengthening their omnichannel capabilities. It’s important to maintain communications with customers to keep them loyal to your brand.
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Infographic
Most major retailers say the pandemic’s impact will be permanent. 90% of retailers believe online transactions will continue at their current levels, or increase over the next few years1 . Today, every retailer is investing in strengthening their omnichannel capabilities. It’s important to maintain communications with customers to keep them loyal to your brand.
EXL in the news