We offer several options for personal lines and commercial surveys, including our innovative ExpressSurvey product suite, to meet the needs of your book of business. Your desired outcomes will dictate the type and level of report complexity, the skillset of the professional needed to complete the work, and the corresponding price point. The result is a detailed report with meaningful, actionable facts for loss prevention and improved underwriting results.
It is critical to give our business partners the best information possible. To accomplish this goal, we created a proprietary quality control program to achieve the highest standard of completed work while strengthening the technical and field skills of our consultants. EXL is committed to quality and accuracy with every completed survey. Some of the key advantages of EXL Survey and Risk Control include:
- Customized solutions to fit your needs
- Unwavering commitment to accuracy and quality
- Time-sensitive reporting
- Outstanding customer service and responsiveness
- Nationwide coverage
- Information security and confidentiality
Craig Locante, Vice President, Head of EXL Survey and Risk Control, oversees Castle High Value Surveys and EXL Risk Control. Hired as Castle’s first employee in 1994, Craig was instrumental in growing the company to the premier provider it is today. Castle is the nation’s largest provider of high value insurance surveys. EXL Risk Control is also under Craig’s leadership and is on its way to Castle’s stature in the commercial lines space. Craig is an underwriting thought leader and innovator, and is the driver of EXL’s new Express Survey solution, changing how carriers identify property condition and ITV. Prior to his employment with Castle, Craig worked in underwriting for Liberty Mutual. He graduated with honors from Penn State University.
Dorothy oversees Loss Control and Commercial Survey operations, including our premier unit formerly known as Safety Resources. Dorothy is an accomplished commercial lines P&C leader, with responsibility for a range of commercial lines coverages. Her most recent role was AVP of Product and Strategy for loss control at a large nationwide carrier. Dorothy has a deep understanding of carriers’ commercial underwriting and loss control priorities, and strong insight into the related strategic and operational challenges. Her experience and perspective helps us drive compelling solutions and strong client partnerships. Dorothy has a BA in Economics and MBA from University of Connecticut.
Brad leads EXL’s Personal Lines Survey operations, including our Castle High Value and Express Survey product lines. With over 20 years of P&C and operational leadership experience, he is responsible for delivering professional, high quality and timely insights and service to top U.S. Homeowners carriers. Brad began his career with EXL in 2005 as a Castle High Value Field Consultant, and spent 12 years as the Pacific Regional Manager before assuming his current leadership role. Brad has deep expertise in Replacement Cost and the High Net Worth space, and has significantly elevated EXL’s expertise on Wildfire Risk/Mitigation. Brad graduated with honors from California State University, Fresno and holds a BA in Economics. In 2019, Brad received the “Excellence in Business” award from the Craig School of Business at Fresno State.
EXL acquired Overland Solutions, Inc. in 2014.