EXL Achieves Leader Designation in Everest Group PEAK Matrix® Assessment 2021 for Property and Casualty Insurance BPS, and top-most spot for market impact

Key EXL strengths cited by Everest Group in the report include:

  • Go-to-market strategy is shifting from a service-led approach to a solution-led approach, supported by investments in domain-infused AI-led platforms, advanced analytics and digital point solutions
  • Expansion of clientele and operations delivery scope in the reinsurance and brokerage segment
  • Geographical diversification investments, expanding beyond the US market and into Australia, Latin America and Asia Pacific
  • Exploration of outcome-based commercials, pivoting away from an FTE-led operating model to more of a technology-led operating model
  • EXL’s reference buyers expressed appreciation of operational delivery quality on SLAs, flexible approach and communication


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