Showing 301-310 of 552 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Video</span> <span class="gl-search-category-date">February 29, 2024</span>
The Future of Insurance Podcast – “Fluidity of Insurance”
In this podcast, Raghav Jaggi speaks with Bryan Falchuk, host of The Future of Insurance podcast about the concept of Fluidity of Insurance. Individuals have different insurance policies to ...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL’s CX transformation digital solution suite
The travel industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
Medicare sales operational support
As the demand for Medicare health insurance grows with the aging population, so does the competition amongst health plans to capture this highly important segment of the overall health care ...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL’s MIA improves customer experience for a large UK energy provider
EXL’s client, a leading UK energy provider, wanted to cut costs, reinvigorate its brand, and put the customer at the center of its operations through a transformation culminating in 2022.
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
Driving commercial effectiveness
EXL Health’s Commercial Intelligence Platform (EXLCIP™) brings fragmented, changing and complex data under control to give business users the insights they need.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL Smart Audit: AI led audit to drive regulatory compliance and revenue leakage reduction
The constantly evolving regulatory and compliance framework across industries calls for more stringent governance and stricter adherence by enterprises to mitigate risk of customer complaint...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
Employer reporting solution sheet
To achieve optimal outcomes, transparency and collaboration must be at the heart of your trusted partnerships with your employer groups and ASO book of business. Achieving cost, quality, and...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Generative AI in insurance: From ‘wild west’, to responsible adoption
The business of insurance is the business of risk. Understanding, anticipating and managing the potential impact of change enables people, organisations and society to progress. So we find i...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
How utilities providers can manage increasing customer debt amid price rise
Just when UK utility companies had begun recovering from the after effects of the pandemic, they find themselves facing a new set of challenges. Wholesale energy prices for both electricity ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Deconstructing cloud-native solutions
Cloud-native is the principal approach adopted by enterprises to build and deliver solutions by leveraging Cloud services as a delivery model. Businesses duking it out in volatile and fierce...