Featured Insights
2026 EXL Enterprise AI Study
Build expertise in enterprise-grade agentic AI from the ground up.
Where we operate
Airlines
With Digital Intelligence, EXL helps drive efficiencies, create personalized customer experience, and improve outcomes in sales, marketing, finance, contact centers, operations, and revenue management globally.
Business travel management
With deep industry and analytics expertise, EXL helps drive seamless customized and efficient digital transformation for optimal client interactions with global travelers.
Hospitality
EXL partners with hospitality companies to drive loyalty and repeat stays, optimize customer revenue, and personalize experience for their digitally driven customers.
"Disconnected travel systems and siloed data hindering efficiency."
"Misplaced automation that adds friction instead of removing it."
"Fragmented traveller touchpoints across the customer journey."
Challenges we've heard across the travel value chain
"Disconnected back-office and front-office operations."
"Legacy platforms limiting AI-led transformation."
"AI skill gaps limiting adoption and enterprise value creation."
AI-Powered Travel business Solutions
Digital and AI solutions
Infuse AI and digital into your business to drive better outcomes
Customer experience
Delight your customers with data- led, AI enabled experiences.
Data analytics
Accelerate speed to insights with advanced analytics and AI.
Data-driven finance
Discover deeper actionable insights faster to drive superior growth, profitability and business performance.
Risk management and regulatory compliance.
Monitor compliance risks in real time.On small screens, swipe horizontally or use the left and right arrow keys to browse solutions.
Recognized by leading analysts
View all
Horizon 3 Market Leader in the HFS Horizons: Data Modernization and AI, 2026 Report
Frequently asked 
questions
EXL helps travel companies improve customer operations, finance, and decision-making with a combination of travel expertise, data, AI, and analytics. Its capabilities span contact center support, reservations, ticketing, refunds, airline settlements, and travel accounting, helping connect customer-facing and back-office operations more effectively.
EXL helps travel companies improve customer experience by combining travel expertise with data, AI, and analytics across voice, email, chat, and social media. Tools such as Exelia.AI, SmartEmail.AI, and Agent Assist support faster query handling and more consistent service delivery. Real-time operational dashboards give managers visibility into performance and customer outcomes.
EXL embeds data and AI across front- and back-office travel operations to drive faster, more consistent service. Conversational AI handles voice and chat interactions, automation manages routine correspondence and query routing, and Agent Assist provides real-time guidance and quality monitoring. AI also accelerates refund processing, while analytics turns operational data into actionable insight that improves customer outcomes.
EXL serves airlines, hotel groups, travel management companies, and travel agencies. With over 25 years of domain expertise and operations spanning 20 global markets, EXL brings industry-specific knowledge and operational scale to each segment-handling reservations, ticketing, accounting, and customer service with dedicated travel-trained teams.
EXL helps airlines improve operational efficiency through GDS-trained specialists. EXL handles reservations, ticketing, airline settlements, and accounts receivable, while AI-assisted tools support refund processing and reduce manual handling. Dedicated 24x7 omnichannel teams help airlines maintain service continuity across time zones and high-demand periods.
EXL supports travel management companies with a combination of experienced operations teams and AI-assisted tools across back-office and front-office functions. Services include GDS profile management, fare loading, ticketing, invoicing, refunds, and agency debit memo processing. Dedicated B2B teams provide 24x7 support across voice, email, and chat, helping TMCs manage complexity at scale.
EXL strengthens hospitality loyalty by pairing data and AI with responsive service across voice, email, chat, and social media. AI-assisted delivery speeds up guest interactions, while analytics and customer segmentation enable data-led personalisation. Coordinated front- and back-office operations keep service consistent, and continuous quality and performance improvement helps brands anticipate guest needs and drive repeat stays.
Let's <span class='o_highlight'>solve it together</span>
Explore our resources in travel business services
Get in touch