A practical approach to digital TPA

Traditional third-party administration (TPA) engagements are largely inflexible, plagued by aging legacy systems, inefficient processes, and generally not focused on customer outcomes. To break free, you need a fresh view of the landscape. EXL can provide it.

Our insurance domain experts enable digital solutions across the enterprise. We know how to achieve an end-to-end policy administration ecosystem that meets your needs, offering a blend of automated capabilities, seamless integrations, and best-in-class service. Break free to a new, modern operating model – and experience the flexibility to support growth strategies for next-level productivity and top-rated customer satisfaction.

Three flexible TPA models to help you meet your business goals

Solve for the dilemma of cost containment and the challenges of supporting multiple blocks of business, processes and systems, through one of three flexible TPA models.

The first model supports clients that choose to get out of the administration business altogether and cede that responsibility to EXL. The second also supports new business, but it could also be on another vendor’s policy administration platform where EXL surrounds it with our comprehensive services. Finally, we are supporting an increasing number of new product launches where speed to market is absolutely critical.

Key solution benefits

Improve efficiencies and service levels with client-centric, AI-first business model

Drive outcomes like increased self-service from policy application to claims with a fully digitized platform

Lower operating costs via cloud computing and global smart-sourcing framework

Global Delivery Model supports a combination of both on and offshore services from various servicing locations at client direction, optimizing the services provided to their clients.