Leveraging digital to transform third-party administration
A successful third-party administration (TPA) partnership realizes your goal of improving operational efficiency while ensuring an equal or better quality of customer experience. The operating model infuses the latest digital technologies to provide the flexibility your evolving business needs, while the engagement model responds quickly to your business requirements.
Through decades of experience providing policyholder services, and ongoing investments in digitizing our LifePRO® platform, you can benefit from a future-ready digital ecosystem. The blend of a functional approach to customer services, automated conversion capabilities, and key technology partnerships, ensures a seamless integrations and positive customer experiences.
Three flexible TPA models to help you meet your business goals
Solve for the dilemma of cost containment and the challenges of supporting multiple blocks of business, processes and systems, through one of three flexible TPA models.
We were looking to reduce the costs of policy administration while providing stability to our field force as service levels were slipping. It was imperative for us to provide a high quality customer experience through capabilities we could not easily achieve in our current operating model, while maintaining or improving quality and minimizing the disruption of change, both internally and externally. EXL began personalizing the engagement by introducing their various team members who would all have key roles in supporting us. We view our relationship as an extension of our company in a collaborative, transparent and nimble way to help us continuously improve and change as our business evolves.
--Chief Operating Officer, U.S Mutual Insurance Company