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Artificial Intelligence
2024 EXL enterprise AI study: Bridging strategy and operations
<p>The 2024 EXL Enterprise AI Report features views from 158 executives on how and where companies are using AI, the roadblocks to widespread adoption, and advice for overcoming these difficulties.</p>
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Digital transformation
5 keys to fast tracking generative AI for your enterprise
<p><span><span><span>Generative AI has the potential to generate substantial value for businesses, from innovative products and improved customer experiences to heightened productivity and data monetization.</span></span></span></...
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Digital transformation
Forrester consulting total economic impact study
<p><span>EXL commissioned Forrester Research to conduct a Total Economic Impact™ study and examine the ROI enterprises can realize by leveraging digital solutions from EXL.</span></p>
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Success stories
White paper
Knowledge access: The future of Retail CX
White paper
Knowledge access: The future of Retail CX
Retailers need quick and easy access to data to better understand their customers, empower employees to make smarter decisions, and deploy innovative solutions like generative AI. However, many organisations struggle with making their data accessible due to siloed knowledge management systems, which limit collaboration and productivity, hindering the seamless flow of knowledge across departments a...
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White paper
Knowledge access: The future of Retail CX
White paper
Retailers need quick and easy access to data to better understand their customers, empower employees to make smarter decisions, and deploy innovative solutions like generative AI. However, many organisations struggle with making their data accessible due to siloed knowledge management systems, which limit collaboration and productivity, hindering the seamless flow of knowledge across departments a...
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Reports & research
EXL EXELIA.AI™ and MIA Solutions transform customer expe...
Reports & research
EXL EXELIA.AI™ and MIA Solutions transform customer experience
This IDC Perspective analyzes the digital transformation (DX) journey implemented by EXL on behalf of its client, British Gas. A relationship that started with traditional business process outsourcing services has evolved with implementations of robotic process automation (RPA) and now a revamp of the customer journey with EXL's Exelia.Al conversational Al solution and EXL's Management Information...
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Reports & research
EXL EXELIA.AI™ and MIA Solutions transform customer expe...
Reports & research
This IDC Perspective analyzes the digital transformation (DX) journey implemented by EXL on behalf of its client, British Gas. A relationship that started with traditional business process outsourcing services has evolved with implementations of robotic process automation (RPA) and now a revamp of the customer journey with EXL's Exelia.Al conversational Al solution and EXL's Management Information...
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Case study
EXL creates $23M impact for shop direct
Case study
EXL creates $23M impact for shop direct
Shop Direct began as a catalog retailer more than 80 years ago, with the goal of “making good things more easily accessible to more people.” For decades, the arrival of this U.K. company’s catalog was a much-anticipated event, giving more than 30 million recipients the opportunity to shop for everything from shoes to sofas from the comfort of their homes—as well as flexible ways to pay for the goo...
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Case study
EXL creates $23M impact for shop direct
Case study
Shop Direct began as a catalog retailer more than 80 years ago, with the goal of “making good things more easily accessible to more people.” For decades, the arrival of this U.K. company’s catalog was a much-anticipated event, giving more than 30 million recipients the opportunity to shop for everything from shoes to sofas from the comfort of their homes—as well as flexible ways to pay for the goo...
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Solution sheet
EXL Health digital
Solution sheet
EXL Health digital
Healthcare organizations continue to accelerate their digital transformation to improve how care is delivered, managed and paid. Digital technologies are emerging as the insights hub that connects patient healthcare data and administration information, improving patient and member experience through hyper personalization, consumer interconnection, and seamless healthcare interactions via automatio...
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Solution sheet
EXL Health digital
Solution sheet
Healthcare organizations continue to accelerate their digital transformation to improve how care is delivered, managed and paid. Digital technologies are emerging as the insights hub that connects patient healthcare data and administration information, improving patient and member experience through hyper personalization, consumer interconnection, and seamless healthcare interactions via automatio...
View Solution sheet
Solution sheet
EXL XTRAKTO.AI™ credit management
Solution sheet
EXL XTRAKTO.AI™ credit management
Reduce cost, save time and eliminate human error for a game-changing customer experience that accelerates onboarding and lowers exposure to risk.
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Solution sheet
EXL XTRAKTO.AI™ credit management
Solution sheet
Reduce cost, save time and eliminate human error for a game-changing customer experience that accelerates onboarding and lowers exposure to risk.
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Solution sheet
EXL’s CX transformation digital solution suite solution ...
Solution sheet
EXL’s CX transformation digital solution suite solution sheet
The retail industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
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Solution sheet
EXL’s CX transformation digital solution suite solution ...
Solution sheet
The retail industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
View Solution sheet
All insights
Data and analytics Digital Reports & research
DataOps for GenAI - EXL Study by Forrester
This custom study looks at the current state, challenges, and opportunities for data ops across the US and UK geographies.
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This custom study looks at the current state, challenges, and opportunities for data ops across the US and UK geographies.
Data and analytics Analytics Article
Developing data champions
According to a recent survey conducted by EXL and Forbes Insights, companies with strong data maturity reported increased customer satisfaction, faster time-to-market, and better productivit...
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According to a recent survey conducted by EXL and Forbes Insights, companies with strong data maturity reported increased customer satisfaction, faster time-to-market, and better productivit...
Data and analytics Analytics Article
Generative AI regulation: Innovation and accountability
It is no longer a question of whether generative AI will change the world, but how. This technology is already transforming the way we write code, communicate, source and consume information...
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It is no longer a question of whether generative AI will change the world, but how. This technology is already transforming the way we write code, communicate, source and consume information...
DataOps Can Build the Foundation for Your Generative AI Ambitions
Data and analytics Digital Reports & research
DataOps for GenAI - EXL Study by Forrester
This custom study looks at the current state, challenges, and opportunities for data ops across the US and UK geographies.
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How enterprise data champions accelerate performance growth
Data and analytics Analytics Article
Developing data champions
Learn the three pillars companies need to get the most out of their data and drive growth and better customer experience.
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Generative AI regulation: Balancing innovation and accountability
Data and analytics Analytics Article
Generative AI regulation: Innovation and accountability
It is no longer a question of whether generative AI will change the world, but how. This technology is already transforming the way we write code, communicate, source and consume information...
Know more