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Digital transformation
5 keys to fast tracking generative AI for your enterprise
<p><span><span><span>Generative AI has the potential to generate substantial value for businesses, from innovative products and improved customer experiences to heightened productivity and data monetization.</span></span></span></...
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Digital transformation
Forrester consulting total economic impact study
<p><span><span><span>EXL commissioned Forrester Research to conduct a Total Economic Impact™ study and examine the ROI enterprises can realize by leveraging digital solutions from EXL.</span></span></span></p>
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Success stories
White paper
Leverage powerful customer insights to secure future
White paper
Leverage powerful customer insights to secure future
As businesses across industries scramble to transform themselves in a rapidly shifting business environment, the need for rich, fast, scalable customer insights has never been clearer.
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White paper
Leverage powerful customer insights to secure future
White paper
As businesses across industries scramble to transform themselves in a rapidly shifting business environment, the need for rich, fast, scalable customer insights has never been clearer.
View White paper
Video
Driving better customer experiences by leveraging analyt...
Video
Driving better customer experiences by leveraging analytics
Businesses are scrambling to transform in the wake of a rapidly shifting environment. As a result, many leaders struggle to deliver rich, fast, scalable customer insights across the organization at the moment they are needed.
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Video
Driving better customer experiences by leveraging analyt...
Video
Businesses are scrambling to transform in the wake of a rapidly shifting environment. As a result, many leaders struggle to deliver rich, fast, scalable customer insights across the organization at the moment they are needed.
View Video
White paper
The future of Finance starts today, not tomorrow.
White paper
The future of Finance starts today, not tomorrow.
Covid has created a mini industry in ‘Thought Leadership’ prediction and an abundance of ‘Vision [2025/30]’ documents. While we know, of course, how important that kind of thinking is, we also like the sentiments above, of Pope John II.
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White paper
The future of Finance starts today, not tomorrow.
White paper
Covid has created a mini industry in ‘Thought Leadership’ prediction and an abundance of ‘Vision [2025/30]’ documents. While we know, of course, how important that kind of thinking is, we also like the sentiments above, of Pope John II.
View White paper
White paper
EXL P&C Market Pulse
White paper
EXL P&C Market Pulse
EXL does a Market Pulse every quarter of the political, economic, social, technological, environmental, and legal factors that affect the insurance industry, highlighting the most urgent topic.
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White paper
EXL P&C Market Pulse
White paper
EXL does a Market Pulse every quarter of the political, economic, social, technological, environmental, and legal factors that affect the insurance industry, highlighting the most urgent topic.
View White paper
Infographic
The FCA's Consumer Duty - an opportunity to transform cu...
Infographic
The FCA's Consumer Duty - an opportunity to transform customer outcomes through data-led digital innovation
Insurers have a new imperative to deliver exceptional customer experience. They must now consider transforming their digital landscape by applying metrics and driving meaningful insights. While insurers may focus on providing the best outcomes for consumers, Consumer Duty calls for delivering these with greater speed, efficiency and value.
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Infographic
The FCA's Consumer Duty - an opportunity to transform cu...
Infographic
Insurers have a new imperative to deliver exceptional customer experience. They must now consider transforming their digital landscape by applying metrics and driving meaningful insights. While insurers may focus on providing the best outcomes for consumers, Consumer Duty calls for delivering these with greater speed, efficiency and value.
View Infographic
Infographic
Digital Healthcare Operations: Call centers
Infographic
Digital Healthcare Operations: Call centers
Call centers are often the initial experience in the patient journey within healthcare organizations. This interaction is a critical opportunity to make that all-important first impression, impacting how the patient perceives the organization during the course of their care.
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Infographic
Digital Healthcare Operations: Call centers
Infographic
Call centers are often the initial experience in the patient journey within healthcare organizations. This interaction is a critical opportunity to make that all-important first impression, impacting how the patient perceives the organization during the course of their care.
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All insights
Data and analytics Digital Reports & research
DataOps for GenAI - EXL Study by Forrester
This custom study looks at the current state, challenges, and opportunities for data ops across the US and UK geographies.
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This custom study looks at the current state, challenges, and opportunities for data ops across the US and UK geographies.
Data and analytics Analytics Article
Developing data champions
According to a recent survey conducted by EXL and Forbes Insights, companies with strong data maturity reported increased customer satisfaction, faster time-to-market, and better productivit...
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According to a recent survey conducted by EXL and Forbes Insights, companies with strong data maturity reported increased customer satisfaction, faster time-to-market, and better productivit...
Data and analytics Analytics Article
Generative AI regulation: Innovation and accountability
It is no longer a question of whether generative AI will change the world, but how. This technology is already transforming the way we write code, communicate, source and consume information...
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It is no longer a question of whether generative AI will change the world, but how. This technology is already transforming the way we write code, communicate, source and consume information...
DataOps Can Build the Foundation for Your Generative AI Ambitions
Data and analytics Digital Reports & research
DataOps for GenAI - EXL Study by Forrester
This custom study looks at the current state, challenges, and opportunities for data ops across the US and UK geographies.
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How enterprise data champions accelerate performance growth
Data and analytics Analytics Article
Developing data champions
Learn the three pillars companies need to get the most out of their data and drive growth and better customer experience.
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Generative AI regulation: Balancing innovation and accountability
Data and analytics Analytics Article
Generative AI regulation: Innovation and accountability
It is no longer a question of whether generative AI will change the world, but how. This technology is already transforming the way we write code, communicate, source and consume information...
Know more