Privacy Policy

Web Site Privacy Statement

ExlService Holdings, Inc. ("COMPANY") has a long-standing commitment to safeguard the privacy of information entrusted to us. The privacy principles and procedures set forth below are intended to tell you how we collect, use, and distribute user information via our primary public web site ( This statement also applies generally to all web sites operated by COMPANY (and its affiliates). This statement does not cover information collected from sources other than COMPANY'S web sites. By using or accessing any of COMPANY'S Web Sites, you are accepting the practices described in this Privacy Statement.

Information on Privacy

The federal government and technology industry have developed practical tips to help you guard against Internet fraud, secure your computer and protect your personal information.

Types and Uses of Personal Information

If you use this web site, personally identifiable information about you may be collected and processed by COMPANY'S employees. We generally limit access to personal information about you (except as otherwise disclosed in this Privacy Statement) to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. In general, we only collect such information (such as your name, address, phone number, and e-mail address) when you knowingly provide it to us. If you access the restricted access portions of our web sites, you may be required to provide additional personally identifiable information. COMPANY may automatically collect or process personally identifiable data (such as your Internet domain or IP address), as well as your browser type, type of operating system you use, the domain name of your Internet service provider and pages visited on the web site, as part of the operation of this web site or during the course of your activities on or use of this web site.

By using this web site (which resides in part on servers located in the United States, you unambiguously consent to any collection, processing, transfer or use of any personal data. If you do not consent to any collection, processing, transfer, or use of such information, please discontinue use of this web site.

Collecting and Using Information

If you use restricted access or password protected portions of the web sites, we collect certain information from you ("Registration Information"). Registration Information may include your name, title, street address, city, state, country, postal code, telephone number, and e-mail address, and any other information useful to our products and services.

COMPANY may use "cookies" in connection with operation of its web sites. If you visit any restricted access or password protected portions of COMPANY'S web sites, you may be required to use cookies, which may include or be linked to personally identifiable data. Cookies are small pieces of information that are stored on your computer by the COMPANY'S web site server. Cookies are used for record-keeping purposes: the stored information can be retrieved by the COMPANY'S web site server when you return to the web site. COMPANY uses cookies to allow authentication in restricted access or password protected portions of COMPANY'S web sites. This allows COMPANY to personalize or regulate the use of the site, and also permits COMPANY to automate the access and data-entry functions of the site (e.g., login information), to tailor the appearance or presentation of the site to your preferences or interests. In general, we do not use cookies to track the navigational habits of identified users without the user's consent. If you visit our sites only to read or download content, much of the information we do collect is statistical only (e.g., the domain from which you access the Internet, the date and time you access our site, and the Internet address of the web site from which you linked directly to our site) and not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our sites more useful and attractive to you.

The use of cookies is common in the industry, and they are used at most major web sites. Cookies will not be used to pass any information from your computer except the specific information placed into the cookie from one participating COMPANY'S web site when the cookie is retrieved by another participating COMPANY'S web site. You may wish to adjust your Web browser to inform you whenever a cookie is to be used, or to reject all cookies automatically. However, if you elect not to accept cookies, some parts of the web site may not function properly or permit access. For more information on cookies, see

In addition, in the restricted access or password protected portions of COMPANY'S web sites personally identifiable information (including Registration Information) you provide may be shared with third parties, including third party visitors to such restricted access or password protected portions of the COMPANY'S web sites. We provide this information to enable our customers to directly contact each other. COMPANY does reserve the right to use your Registration Information to contact you directly as needed.

In nearly all cases, the above described data may be collected or processed by, and transferred to, COMPANY'S facilities in the United States and in other countries where COMPANY does business; the data may then be subject to the legal systems of those countries. This may be done through the site's Internet Service Provider (ISP) or through the use of such tools as Google Analytics. This information is gathered to improve the quality of our services and our ability to market those products and services to specific individuals and organizations that could benefit from them.

Sharing With Affiliates, Parties and Suppliers of Services for COMPANY Companies

We may share our data, including personally identifiable information about you, with our affiliates, partners, subsidiaries and companies or individuals who provide services on behalf of COMPANY throughout the world. To the extent that these entities have access to your information, they will have agreed with COMPANY to follow or already have privacy practices no less protective than our practices described in this document, to the extent allowed by applicable law.

How Personal Information Is Shared With Third-Parties

Generally, and except as indicated at the time of collection, COMPANY will not sell, trade, or disclose your personally identifiable information to third parties that want to market products or services to the user, without your consent (except as described herein with regard to the restricted access or password protected portions of the web sites). However, COMPANY may disclose information to third parties assisting us in carrying out a transaction or providing a service for you (e.g., packaging, sending and delivering purchases and information to you, clearing transactions, or performing statistical analyses of our services, performing promotional services and training services), or in connection with merger and acquisition discussions. Additionally, COMPANY may disclose information when required by subpoena, search warrant, or other legal process, or in response to activities that are unlawful or a violation of COMPANY'S rules for use of the web site, or to protect and defend the rights or property of COMPANY.

Other Uses Of Information

Occasionally, COMPANY may also use the information COMPANY collects to notify you about important changes to the web site, new services and offers COMPANY thinks you might find valuable. Individuals and organizations who do not wish to receive those mailings or materials (whether e-mail or paper mail) or who believe they are receiving those mailings by mistake can contact COMPANY (as described below under Contact Information) and request removal from the mailing list. Notwithstanding anything to the contrary in this Privacy Statement or elsewhere on this web site, COMPANY reserves the right to share any information you submit with affiliates or, in connection with the sale, assignment, or other transfer of the business of this web site and/or COMPANY.

On any secure portion of the website, your login information and password are considered confidential. However, this information may be shared if it is necessary to comply with applicable laws, or to assist law enforcement officials and/or the court and judicial systems.

Security Measures

COMPANY has implemented commercially reasonable technological and operational security processes to protect your personally identifiable information from loss, misuse, alteration, or unintentional destruction. While no security measure can guarantee against compromise, COMPANY regularly reviews and updates its security measures in an effort to provide appropriate security for all information held by COMPANY.

Modifications to Statement

COMPANY reserves the right to change, modify, or update this statement at any time without notice. We indicate the date of the current statement below, so you know when it was last updated. Continued use of the Site after any such revision or modification constitutes your acceptance of the Privacy Statement as so revised or modified.

Access and Accuracy

COMPANY wants to maintain only accurate information about users of the site. You can request individual information that has been gathered about you by contacting COMPANY. Upon receipt of appropriate identification information, COMPANY will provide you with access to the personally identifiable information that it maintains about your use of COMPANY'S web sites or which you have supplied to COMPANY via a COMPANY'S web site. If you find factual inaccuracies, please notify COMPANY so that they may be corrected.

Data Retention

COMPANY will not retain your personal information longer than is necessary for the purpose it was collected.


COMPANY takes children's privacy seriously and does not knowingly collect, use or disclose personal data from children and is committed to complying with all applicable laws and requirements, such as the United States Children's Online Privacy Protection Act (COPPA). COMPANY encourages all parents and guardians to instruct their children in the safe and responsible use of personal information on the Internet. COMPANY asks children under the age of 13 not to use the web site.

Linked Web Sites

We may provide links to third party sites. Since we do not control these web sites, we encourage you to review the privacy statement posted on these (and all) third party sites. COMPANY is not responsible for the privacy statements or practices of sites and services controlled by other companies or organizations.

Contact Information

Customers should direct comments or questions regarding this statement to their COMPANY'S representative; employees to their Personnel representative; all other inquiries should be directed via this form.