CONNECx/Connected Customer Experiences

EXL CONNECx

The connected future is here. Is your organization ready?

EXL CONNECx

The connected future is here. Is your organization ready?

Transform customer experiences with a connected digital solution

Customers demand digital tools that enable them to solve any issue, anytime. Their need for instant gratification requires connected solutions — and organizations tumble down the priority list when they treat digital as an afterthought.

Without infusing digital into their operations, organizations experience:

  • Broken customer journeys
  • Data silos
  • Insufficient customer feedback loop
  • Disconnected outcomes

Maximize your competitive advantage by providing best-in-class customer experiences using EXL CONNECx. Our AI-powered, analytics-driven solution connects data across business silos, giving you a single bird’s-eye view of your customer journey.

We’ll listen and partner with you to tailor a solution that meets your unique needs and empowers your employees to do what they do best — serve your customers. Together we will unlock insights you can use to improve customer loyalty, increase efficiency, and reduce your costs.

EXL CONNECx = Empowered employees and better customer experience

Prepare for the digitally connected future with EXL CONNECx

EXL CONNECx

 

Client testimonials

Elevate Customer Experience
Delivering superior customer experience
Featured insights
In today’s highly competitive business landscape, customer-centricity is a fundamental driver of organisational success. Especially in travel and logistics, where service differentiation is paramount and the relationship between front and back office is vital to delivering world class customer service. Back and front office directly impact each other with the former delivering critical business functions to support the customer-facing front office teams. E...
The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.1 Contact centres also face pressure from changing customer expectations....
Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.
Crises tend to accelerate macro trends, especially for contact centers. The implementation of remote working, digital self-service, messenger bots, machine learning, and AI have all been accelerated due to COVID-19.
The retail industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
Most major retailers say the pandemic’s impact will be permanent. 90% of retailers believe online transactions will continue at their current levels, or increase over the next few years1 . Today, every retailer is investing in strengthening their omnichannel capabilities. It’s important to maintain communications with customers to keep them loyal to your brand.