Showing 111-120 of 603 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">February 29, 2024</span>
Airlines
Airlines today are confronted with sophisticated, digitally-enabled customers expecting a personalized experience across every channel.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL Smart Data Signals
EXL Smart Data Signals is a cloud-native solution that enables automated and continuous monitoring of claims, policies, and customer interactions
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 10, 2025</span>
Optimising claims indemnity spend leveraging data & analytics
Our first paper “Claims transformation for general insurers: impacting the right outcomes” presented the ideal outcomes that insurers want to achieve through transformation, while in this pa...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Reimagining insurance benefits for a changing workforce
Can traditional L&A carriers—the old faithful faces of the insurance industry—really take on new market entrants and nimble InsurTechs to re-shape the face of group and worksite benefits...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">April 17, 2025</span>
Claims transformation for general insurers: impacting the right outcomes
The general insurance industry is in the middle of a digital overhaul. The customer mix is shifting towards digital natives, who expect seamless interactions over digital channels. While slo...
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">February 29, 2024</span>
Group insurance
Intelligent operations drive smarter group insurance results. Smart moves are powered by advanced Artificial Intelligence and Machine Learning analytics solutions.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">September 23, 2025</span>
Leading genAI innovation in utilities, energy and infrastructure
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">February 29, 2024</span>
Retail Analytics
A retail analytics solution to help reduce operating costs and drive ultra-customer centricity to achieve sustainable, long-term growth and value creation.
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL Health digital
Healthcare organizations continue to accelerate their digital transformation to improve how care is delivered, managed and paid. Digital technologies are emerging as the insights hub that co...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 03, 2025</span>
Leveraging machine learning for claims fraud detection
Fraud is both an ever-present threat and growing opportunity for insurers who haven’t yet shifted to a data-driven detection model. EXL estimates the average fraud, waste, and abuse (FWA) ra...