Showing 111-120 of 623 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">February 29, 2024</span>
Hospitality
New brands and an ever-increasing choice of properties are boosting the hospitality market, but companies still need to streamline operations while growing revenue
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Doubling of repayment rates for leading USA DCA
EXL has been working with one of the largest debt collection agencies (DCA) in the United States. In this case study, we look at how EXL PayMentorSM enabled this DCA client to transform thei...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">November 04, 2025</span>
End-to-end digital transformation for a leading UK based home and energy care provider
Energy companies have faced mounting challenges over the preceding years. Since the late 1990s, the increasing number of new smaller, nimbler energy companies in Britain has resulted in a hy...
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">October 09, 2025</span>
ServiceNow
Through EXL's partnership with ServiceNow, businesses can incorporate AI throughout workflows to unify internal processes and extract maximum value.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">February 29, 2024</span>
Airlines
Airlines today are confronted with sophisticated, digitally-enabled customers expecting a personalized experience across every channel.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL Smart Data Signals
EXL Smart Data Signals is a cloud-native solution that enables automated and continuous monitoring of claims, policies, and customer interactions
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 10, 2025</span>
Optimising claims indemnity spend leveraging data & analytics
Our first paper “Claims transformation for general insurers: impacting the right outcomes” presented the ideal outcomes that insurers want to achieve through transformation, while in this pa...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Reimagining insurance benefits for a changing workforce
Can traditional L&A carriers—the old faithful faces of the insurance industry—really take on new market entrants and nimble InsurTechs to re-shape the face of group and worksite benefits...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">November 17, 2025</span>
Claims transformation for general insurers: impacting the right outcomes
The general insurance industry is in the middle of a digital overhaul. The customer mix is shifting towards digital natives, who expect seamless interactions over digital channels. While slo...
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">February 29, 2024</span>
Group insurance
Intelligent operations drive smarter group insurance results. Smart moves are powered by advanced Artificial Intelligence and Machine Learning analytics solutions.