Showing 251-260 of 572 results for "Customer Experience"
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 29, 2024</span>
Navigating a successful insurance product launch
As insurance companies prioritize product innovation, they encounter many obstacles that hinder a successful product launch.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 27, 2024</span>
Connected customer experience for a digital future
Crises tend to accelerate macro trends, especially for contact centers. The implementation of remote working, digital self-service, messenger bots, machine learning, and AI have all been acc...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">March 27, 2024</span>
EXL leads the pack in digital platforms
EXL has been recognized as a Leader in a new PEAK Matrix® report published by Everest Group – Digital Platform and Augmentation Suite for Insurance BPS PEAK Matrix® Assessment 2022. The repo...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 27, 2024</span>
Improving territory mapping for P&C insurers with machine learning
Most personal auto and home insurance carriers use geographic risk as a primary rating variable for calculating policy premium rates. This ensures that customers living in the same neighborh...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">March 27, 2024</span>
EXL Smart Data Signals
Claim professionals need to ensure right claim journeys and pro-actively address any 'anomalies'. EXL Smart Data Signals enables claim professionals by providing pro-active 'alerts' or 'sign...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">March 27, 2024</span>
The FCA's Consumer Duty - an opportunity to transform customer outcomes through data-led digital innovation
Insurers have a new imperative to deliver exceptional customer experience. They must now consider transforming their digital landscape by applying metrics and driving meaningful insights. Wh...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 27, 2024</span>
Accelerate AI-infused customer experiences
Delivering effective, empathic customer interactions has never been more important. Achieving this at scale and speed is the gold standard for large enterprises—and AI will be the key enable...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 21, 2024</span>
Hyperautomation: What it is and why your enterprise needs it
Today’s enterprises are finding new ways to automate business processes to expand operations, increase sales, and improve customer experience. Automating complex operations, however, require...
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">March 19, 2024</span>
CONNECx/Connected Customer Experiences
Transform customer experiences with a connected digital solution. Maximize your competitive advantage with EXL CONNECx. Schedule a demo today!
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">March 19, 2024</span>
Utilities Analytics
Utilities companies are trying to balance four areas: competitiveness, regulation, security of supply and mitigating the environmental impact.