Showing 251-260 of 552 results for "Customer Experience"
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Fuel for digital growth – right talent
Many organizations are finding it difficult to scale up their digital initiatives, due to a lack of the right talent. They may have the right people in place for the planning and development...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Digitally connecting the housing industry ecosystem
The post-pandemic phase has brought interesting challenges to the housing industry. During the pandemic, the industry enjoyed a high demand environment, low interest rates, and Fed-sponsored...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Improving a global beauty retailer’s supply chain
EXL’s client, a global premium beauty retailer, was performing well at providing excellent customer experiences and the right product mix. However, the company’s supply chain function strugg...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Implementing LifePRO™ digital suite to automate underwriting
A regional insurance company with more than 2,000 independent agencies throughout the eastern U.S. was seeking a new digital solution for their life insurance application process.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">February 29, 2024</span>
The new culture playbook for data-led businesses
Companies need to move fast. Fast enough to keep up with consumers who expect every digital interaction with a business to be personalized and on-demand.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">February 29, 2024</span>
Gartner Peer Insights customers choice
We believe this highlights our dedication to client relationships and the goal of providing best-in-class data and analytics services.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Optimising claims indemnity spend leveraging data & analytics
Our first paper “Claims transformation for general insurers: impacting the right outcomes” presented the ideal outcomes that insurers want to achieve through transformation, while in this pa...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
The state of the conversational AI market
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. It not only helps to resolve customer queries faster, but improve...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
How a mid-market PBM modernized member services to drive its business forward
In a lean economy, where healthcare costs are rising alongside ever-tightening global spending trends, pharmacy benefits managers (PBMs) are looking for innovative ways to preserve margins, ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
The time is ripe for automated, accelerated underwriting
Welcome to the second piece in our ongoing series on AI led underwriting, and EXL’s blueprint for carriers!