Home Insights Banking & Capital Markets Insights Insights <p>Actionable information for AI-led organizations</p> Explore Latest Insights Artificial intelligence Banking Customer Experience Data Data & Analytics Digital Transformation Search Reset All Banking & Capital Markets (19) Artificial Intelligence (3)Customer Experience (2)Data and analytics (1)Data-driven finance (4)Digital transformation (6) Article (2)Case study (9)Infographic (3)White paper (5) Search Reset All Showing 1-9 of 19 results Data-driven finance EXL improves collections performance for a large multinational ... EXL identified the operational scope to improve the effectiveness of B2C collections for a large multinational bank. The bank was looking for an agile partner to improve the economics of debt collecti... Read Case study EXL 2025 Enterprise AI Study: Banking and Capital Markets Execu... EXL surveyed 50 U.S. banking and capital markets executives on how they’re using AI today. Their responses provide a look at where they’re deploying AI, the biggest challenges in scaling the technolog... Download Infographic Artificial Intelligence The revolutionary impact of AI on banking and capital markets According to the 2025 EXL Enterprise AI Study, banking and capital markets organizations are making strides in AI implementation, with many of them achieving impactful results in enhancing customer ex... Read Article EXL and Google Cloud save leading global payments provider $80M... One of the world's largest financial payment providers faced a highly complex data ecosystem shaped by years of business growth and multiple acquisitions, resulting in substantial amounts of data spre... Read Case study Digital transformation A strategic approach to streamlining complex ops Learn how EXL's combination of digital solutions, domain expertise, and process optimization reduced costs by 20%. Read Case study Digital transformation Digitally connecting the housing industry ecosystem The post-pandemic phase has brought interesting challenges to the housing industry. During the pandemic, the industry enjoyed a high demand environment, low interest rates, and Fed-sponsored forbearan... Read White paper Digital transformation EXL mortgage services The mortgage industry’s ever-changing macroeconomic and financial landscape is impacted by cyclical business patterns, hard-to-predict conditions, and the emergence of new and evolving digital technol... Download Infographic Customer Experience Connected customer experience for a digital future Crises tend to accelerate macro trends, especially for contact centers. The implementation of remote working, digital self-service, messenger bots, machine learning, and AI have all been accelerated d... Read White paper Artificial Intelligence Digital and analytics in sustainable mortgage lending operation... During our recent webinar, The State of the Mortgage Industry: Building a Sustainable Operating Model for 2021 and Beyond, we were fortunate to welcome three key industry figures to participate in an ... Read Article Pagination Current page 1 Page 2 Page 3 Next page ›› Last page Last » Try EXL’s new Gen AI search! Enter the terms you wish to search for. Ask EXL AI about ... Search AI Search is experimental; hallucinations may occur. Use keyword search /insights/banking-and-capital-markets | https://www.exlservice.com/insights/banking-and-capital-markets | https://www.exlservice.com/
