What we do

Integrated products and solutions for all of your current and future customer needs.

Improving the quality, speed and flexibility of work through new forms of automation.

Manage end-to-end customer journeys by delivering data-driven insights in real-time.

A design thinking approach to uncover the opportunities to better serve your customers. 

Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research. 

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why exl
Digital Transformation. Strengthened by domain expertise.

With many leading utilities as clients, we have a firm grasp on the industry and where it’s going.

With a best-in-class understanding of the customer journey and next-gen technology, EXL helps our clients leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.

We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing increasing customer demands.

Winner
"Excellence in Business Process Outsourcing" by GSA UK Professional Awards
MAJOR PLAYER
in "IDC MarketScape: Global Professional Services Firms for Utilities Customer Operations" (2015)
Embedding analytics
category winner at AECUS Innovation Awards