Showing 61-70 of 591 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">March 13, 2024</span>
Call center transformation future-proofs PBM for lower cost, unified member experience
An established, mid-market pharmacy benefit manager required a member journey transformation in late 2022.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">April 18, 2025</span>
Back office 2.0 for utilities
The battleground for organisations has never been so competitive and complicated. The rapid adoption of technology, changing customer behavior, and increasing competition are combining...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">May 02, 2024</span>
The acceleration imperative: Why companies must prioritize speed
Now, every company is attempting to respond urgently to new customer expectations, including more personalized products and services. Leaders are looking to capitalize by moving faster into ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Buy now, pay later (BNPL) regulations: Curtailing growth or leveling the playing field?
BNPL has grown rapidly as a lending product for consumers over the last few years. The idea of paying for purchases over time through a few interest-free payments is highly appealing to cust...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">April 12, 2024</span>
Growth priorities for insurers
As insurers look to keep pace with change, we’ve seen the rise of the digital consumer and acceleration of digital agendas. We’ve figured out how to collaborate and innovate virtually, and w...
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">August 03, 2022</span>
EXL Recognized as a Customers’ Choice in the 2022 Gartner® Peer Insights™ for Data and Analytics Service Providers
New York, NY, Aug. 3, 2022 – EXL (NASDAQ: EXLS), a leading data analytics and digital operations and solutions company, today announced its recognition as a Gartner Peer Insights Customers’ ...
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">October 16, 2024</span>
EXL MIA
Move away from operational silos to EXL's AI-powered Management Information Assistant (MIA) for connected front and back office orchestration. Schedule a demo!
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">June 22, 2025</span>
Genesys
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Quote and proposal transformation
EXL’s client, a large US-based group and voluntary benefits (VB) carrier, detected inefficiencies in its quote and proposal process and requested an “outside-in” process assessment to determ...
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">September 16, 2022</span>
EXL and CUNA Mutual Group Win NASSCOM Customer Service Excellence Award
NEW YORK, January 30, 2018 – EXL (NASDAQ: EXLS), a leading Operations Management and Analytics company, today announced it jointly won a 2017 NASSCOM Customer Service Excellence Award i...