COVID-19 makes it difficult to predict what insurers can expect from the future. But we can look back at other crises and gain some meaningful insight into how claims organizations… By Chris Tidball

The ongoing Covid-19 pandemic has put operational resilience firmly on the board level agenda of insurance companies. Resilience is also on regulators’ agenda… By UK Insurance team

For insurance leaders, the full impact of the Covid-19 pandemic will unfold over the coming months, but the rapid evolution of the crisis is forcing organisations to constantly evaluate how they are responding today… By UK Insurance team

For the past two months, the world outside of this industry has been laser-focused on its attempts to speed its way to COVID-19 vaccines and treatments. Dozens of biopharma firms large and small that have turned their development programs on their ears, reallocating huge resources to explore their molecules’ potential in the war on this pandemic. By Susan Willman

Life insurance is a dichotomy: decades-long customer relationships, but products in a continual state of change… By Andy Logani

One in three insurance leaders think that “the majority of insurers will not survive, at least in their current form.” By UK Insurance Team

FNOL is the backbone of claims handling, directly affecting a policyholder’s experience with an insurer… By UK Insurance Team

Some people have said RPA is dead, while others thought it would take our jobs. There’s a lot of hyper commentary about RPA, but in reality it’s not going away, it’s just evolved… By UK Insurance Team

The adoption of artificial intelligence is having a profound impact on many industries, including insurance… By Raghav Jaggi

EXL discusses the importance of ethics and bias in AI with IT Pro Portal, a leading UK online media outlet covering technology. By Nigel Edwards