Introduction. WE HAVE A LEGAL DUTY TO SAFEGUARD YOUR PROTECTED HEALTH INFORMATION. We are required by law to maintain the privacy of your PHI and to provide you with notice of our legal duties and privacy practices with respect to your PHI. With some exceptions, we will avoid using or disclosing any more of your health information than is necessary to accomplish the purpose of the use or disclosure.
How We Obtain PHI. As a healthcare company, we engage in routine activities that result in receiving PHI from health care providers - such as physicians and hospitals – from your health plan through subcontracting services.
How We Protect PHI Within Our Organization. ESTS protects oral, written and electronic PHI throughout our organization. We do not sell PHI to anyone. We maintain physical, electronic and procedural safeguards in compliance with state and federal standards to guard your PHI. These measures include computer safeguards, secured files and buildings, and restrictions on who may access your personal information. Our policies and procedures address, the use of your information and PHI by our employees and comply with HIPAA and HiTech privacy regulations.
Compliance hotline – 844-484-5952
Reporting. As an ESTS customer, it is very important that any suspected illegal activity, including but not limited to potential or actual fraud, waste or abuse, potential ethical issues and violations of the Code of Conduct be brought promptly to the Company's attention.
These concerns may be reported confidentially and/or anonymously at 844-484-5952.
Code of conduct
This is the EXL code of conduct