Helping insurance companies win with data and AI
Superior customer experiences. Profitable growth. Greater speed-to-market and efficiency. EXL uses data, analytics, domain software, and artificial intelligence to make these goals achievable for global insurers, reinsurers, brokers, and insurtechs.
By combining our cloud-first digital insurance software solutions and industry expertise with generative AI, machine learning, advanced analytics, and platforms, we enable insurance businesses to transform operations and embed artificial intelligence into workflows.
Together, we partner with our clients to implement a flexible, customer-focused approach that delivers end-to-end outcomes.
Who we serve
We partner with clients to deliver data-driven insurance tech solutions
Insurance solutions
Evolving solutions for evolving needs
How EXL fuels IPG's customer service excellence
Independence Pet Group (IPG) is proud to recognize EXL as an exceptional partner in our customer service transformation journey. EXL has consistently demonstrated operational excellence in managing our claim and policy status calls, helping us maintain high service levels and deliver a seamless experience to our customers.
Beyond day-to-day operations, EXL has been instrumental in driving innovation and process re-engineering across our customer experience ecosystem. Their collaborative approach, deep domain expertise, and commitment to continuous improvement have enabled us to reimagine how we serve our customers.
From due diligence and training to ramp-up and steady-state operations, EXL has shown agility, accountability, and a strong alignment with our strategic goals. Their ability to scale, adapt, and deliver insights has made them a trusted extension of our team.
We look forward to continuing our partnership with EXL as we evolve and enhance our customer engagement capabilities.
Chad Bellin
President, Insurance Services
Independence Pet Group
Why EXL insurance
With a deep understanding of the industry developed by serving over 430 global insurance clients, EXL knows how to make sure your company stays future-ready and can adapt to changing trends and customer expectations.
Our analytics- and AI-led insurance technology solutions lets you pinpoint opportunities for growth, gain a holistic understanding of the market, and back all of your decisions with data.
EXL acts as your trusted partner to drive the results you’re looking for, whatever they may be.
Get in touch
Licensed as a TPA
Capable of providing services in all 50 states & DC
